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Are you considering replacing or adding any of the following systems? Check all that apply.
 Business Process Automation (BPA)
 Self Service/Speech Recognition/IVR
 Automated Outbound Dialing
 Unified Communications
 Voicemail/Unified Messaging
 E-mail Routing/Queuing
 Call Recording/Quality Monitoring
 None of the Above
 Content Management
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Featured Speakers:
  • Stephen Leaden,  President, Leaden Associates
  • Brad Herrington,  Senior Manager, Solutions Marketing, Interactive Intelligence

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    An InformationWeek Webcast:

    In Any Communications Saga, "Chapter 11" is Never the Best Part of the Story
    Let us help you plan the next chapter in your Nortel story

    Duration: 60 Minutes

    As a Nortel customer, you are faced with the challenge of maintaining and supporting a solution whose future is uncertain. You need to have a plan in place for whatever comes out of Nortel’s Chapter 11 process, so that you can continue to effectively deploy and manage the communications systems and applications your business needs to run on. The good news is, you don’t have to get stuck. You can keep your Nortel switch and still implement all the applications your business needs--CTI, Reporting, VoIP, WFM, ACD, and more.

    In this InformationWeek webcast, sponsored by Interactive Intelligence, you’ll have the opportunity to hear from Steve Leaden, president of Leaden Associates, a leading telecom engagement consultant who has deep experience working with Nortel deployments. Steve is also an author who has recently published an in-depth article outlining the best way to build a Nortel contingency plan. Steve will be joined on the webcast by Brad Herrington, Manager, Solutions Marketing at Interactive Intelligence Inc., who will discuss options for moving forward in the current environment.

    From this session, you’ll learn:

    • What the analysts are saying about Nortel
    • How a contingency plan can manage your organization's risk
    • How you can reduce operating costs to facilitate upgrade or replacement costs
    • Why now is the perfect time to look at other solutions
    • Why an all-in-one solution beats the multi-box approach
    • How to keep your Nortel switch and still get all the applications you need
    • Pressure-free migration when you decide the time is right
    • How you can get reliability, scalability, and disaster recovery

    This hour-long session will be interactive with plenty of time set aside for Q&A from those in attendance. You'll leave the session with an understanding of how to plan for the future of your communications infrastructure in light of the developments around Nortel.


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