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  • Bill Donoghue,  Sr. Technical Consultant - CA
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    An InformationWeek Webcast:
    Innovations in Managing IT Service Quality

    Untitled Document

    Duration: One Hour

    Innovations in Managing IT Service Quality

    Move to the next level of IT service delivery and get end-to-end visibility of your IT Service – so you can predict performance issues before they happen - ensuring better service quality and efficiency.

    Join CA Service Assurance Management experts in this 1-hour live technical webcast, Thursday, November 12, 2009 , as we discuss how organizations are implementing Lean IT principles to improve overall IT service quality, IT predictability and IT efficiency. And see how our customers have earned an average of:

    • 40% reduction in service desk calls 
    • 50% improvement in mean-time-to-repair
    • 32% savings in IT service delivery costs


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