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Are you considering replacing or adding any of the following systems? Check all that apply.
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Featured Speakers:
 
  • Brad Herrington,  Senior Manager, Solutions Marketing -- Interactive Intelligence
     
  • Travis Swank,  Voice Partner Account Manager, Microsoft
     
    Interactive Intelligence Privacy Policy

     

     


    Boost Customer Satisfaction with Microsoft OCS in Your Contact Center

    An InformationWeek Webcast

    Date: Thursday December 17, 2009
    Time: 9:00 am PT / 12:00 pm ET
    Duration: One Hour

    16 GB USB Flash Drive
    20 Live Attendees will win this
    8GB Sandisk USB Flash Drive

    Customer retention is more important than ever in today's economy. Some revealing statistics show why:
    •  It costs 8x-10x as much to sign on a new customer than it does to keep your existing customers.
    •  80% of customers quit doing business after a negative experience - 20% of them never return
    •  On average, each unhappy customer tells 9 other people about their experience

    Companies with high customer satisfaction ratings generate much higher Average Revenue per User (ARPU) than those who don't. So every interaction you have with your existing customers is crucial to improving satisfaction and maintaining or increasing revenue.

    Increasing your customer satisfaction ratings is easy when you enable your contact center agents to provide the right answers and the best solutions to the customer when they need it most - on the first call.

    Join Microsoft and Interactive Intelligence and learn how integrating OCS into the contact center can make all the difference in increasing first call resolution rates, improving customer satisfaction, and raising revenues for your business.

    In the webinar, we will:
    •  Uncover the facts surrounding poor customer service
    •  Demonstrate the integration between OCS and the Customer Interaction Center from Interactive Intelligence
    •  Provide tips on increasing first call resolution rates by involving the rest of your enterprise as an extension of your contact center

    *Contest Rules





     
     
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