Duration: 60 Minutes
This ongoing recession has added stress to the task of managing employees. Financial organizations have to keep doing more with less, yet they need to figure out how to keep high-performing employees in the fold as the job market starts to pick up again, ever so slowly. And in the quest to stay lean and keep staffing as streamlined as possible in the branches, operations and call centers, many institutions run into dangers such as long lines, backlogs, unfilled customer orders, and lengthy wait times for phone customers.
Workforce management software helps companies handle a multitude of tasks and can help optimize their untapped resources. Using these technologies helps organizations increase its productivity, customer and employee satisfaction levels, minimizes compliance risk, and ultimately drives profitability.
In this webcast, David Potterton, Vice President, Global Research at IDC Financial Insights, will explain why workforce automation is becoming more critical within financial services. Malysa O'Connor, Senior Manager Industry Marketing at Kronos, will share stories of customers who have benefited from workforce management. Penny Crosman, Executive Editor of Bank Systems & Technology, will moderate.
You will learn:
- How other organizations are using workforce management software
- How software can help you increase worker productivity
- How to reduce costs and drive profitability
- How workforce management software can help minimize compliance risk