IBM Good Decision! Webcast Series
Five Jobs You Can Do Better with Intelligent Decision Automation
How automating and improving your most routine operational decisions can help you process more business with less effort and higher quality
The decisions you make every day on the job – decisions related to offers, service, eligibility, risk, pricing, shipping, refunds, rewards – add up, transaction by transaction, customer by customer; acting as an opportunity or risk multiplier depending upon whether you get them consistently right and can quickly change them when they’re not.
Five jobs, five 30-minute webcasts. This series of 30-minute webcasts is designed to quickly deliver the essentials so that you can get back to your job with a clear sense of whether this is something you need or need to learn more about.
During each 30-minute webcast you’ll learn:
- The What: The types of decisions to automate and improve first
- The Why: Why it’s a good idea to separate your decision management from process management
- The Who: Who’s actually doing it now -- Case Study Smackdown
- The How: How to get started -- Decision Automation Checklist
- The Where: Where to go for more information
Who should attend? If your job or business involves higher volume decision-making that is subject to frequent changes and updates due to market, policy or regulatory changes, and both business and IT staff are struggling to meet customer and organizational goals, you should find value in this series. Key stakeholders: LoB managers, enterprise architects and business analysts.
Join us for one or more of these five job-enhancing, 30-minute webcasts.
Job 1: Claims processing
Wednesday, March 2, 2011 - 11:00 am PT / 2:00 pm ET - 30 minutes
Learn how to fast-track the good claims and catch the bad ones, faster.
Brett Stineman, Sr. Product Marketing Manager, IBM Websphere
Job 2: Determining eligibility and risk
Thursday, March 17, 2011 - 11:00 am PT / 2:00 pm ET - 30 minutes
Learn how to process more applications in less time by capturing changes in regulations and corporate policies in real time.
Bruno Trimouille, Program Director, WebSphere Industry Marketing, IBM
Job 3: Delivering best-fit and next best offers (or actions)
Thursday, March 31, 2011 - 10:00 am PT / 1:00 pm ET - 30 minutes
Learn how to implement automated offer decisions across the enterprise in a way that is easy, safe and predictable.
Pierre-Henri Clouin, Head of BPM and Decision Management Strategy, IBM
Job 4: Managing pricing, promotion and loyalty programs
Thursday, April 28, 2011 - 10:00 am PT / 1:00 pm ET - 30 minutes
Learn how to shorten the time to value for launching new promotions that work.
Joanne Macdonald, Marketing Manager for BPM for Retail, WebSphere, IBM
Job 5: Handling customer problems and service
Thursday, May 12, 2011 - 10:00 am PT / 1:00 pm ET - 30 minutes
Learn how to give time back to you and your customers by automating only those decisions that can empower you to deliver better customer service.