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An Insurance & Technology Webcast:

Optimizing Customer Communications and Content Management to Improve Profitability

InformationWeek Webcast

Duration: 60 minutes

Today's savvy customers have become more demanding. They want to be able to interact with their insurance company at any time and via the channel or device of their choosing. And it behooves insurers to strive to reach out to their policyholders with an optimal customer experience. Those that don't will find insureds flocking over to the competition.

Documents and information content customers see and receive – forms, quotes, letters, policy declarations and more – help to shape their impression of their insurance organization. Customer communications and content management (3CM) solutions for information capture, document and content management, and customer communications management can help improve the customer experience, while also boosting profitability. A common, integrated approach for managing customer communications across the enterprise encompasses customer experience management, design/authoring, document and correspondence creation, e-delivery and interaction tracking.

Join Insurance & Technology and EMC for this complimentary, one-hour Webcast to learn how insurers can use 3CM solutions to:

  • Streamline customer communications to increase revenue and boost profitability
  • Enhance the customer experience and improve operations
  • Create and implement a successful customer communications and content management strategy

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