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Featured Speakers:
  • Craig Le Clair,  Vice President, Principal Analyst, Forrester Research
  • Cory Olson,  Product Manager, FIS Output Solutions

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    An Insurance & Technology Webcast:

    High Impact Investments in Customer Communications Management for Insurance

    Duration: 60 minutes

    During this free, one-hour webcast, Craig Le Clair of Forrester Research will present his findings from recent research on the challenges, trends, and high-value use cases of customer communications management for insurance companies. Commissioned by FIS™, the research included numerous interviews with insurance executives in property and casualty, life and annuity, and health. The research highlights challenges and opportunities in key business processes such as customer correspondence management and customer acquisition. This presentation provides insight on how insurance executives can successfully navigate a rapidly changing regulatory and technology environment to improve their customer experience, lower costs, and streamline processes with interactive, multi-channel customer communications.

    This session covers:

    • Detailed findings per segment on the challenges impacting customer experience and support
    • Targeted use cases for improving metrics such as response times, support costs and customer satisfaction
    • Identified areas of savings and associated improvement metrics
    • CSF® Designer Intuition, an interactive correspondence management solution from FIS that accelerates your conversion from inflexible legacy applications to agile, multi-channel customer communications


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