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Featured Speakers:
  • Nathan Golia,  Associate Editor, Insurance & Technology
  • Mark Breading,  Partner, SMA
  • Jennifer Wilson,  Solutions Marketing Manager, Interactive Intelligence

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    An Insurance & Technology Webcast:

    Lessons from the Modern Contact Center

    Duration: 60 minutes

    Today's policyholder communicates with their insurance carrier through multiple channels, including e-mail, social media, mobile applications and traditional voice phone calls. As a result, insurers' contact centers are awash in the most modern ways to collect and store policyholder data. But is the rest of the business aware of these new technologies and skills?

    In this webcast, moderated by Insurance & Technology associate editor Nathan Golia and featuring SMA's Mark Breading and Interactive Intelligence's Jennifer Wilson, you will learn how to bring expertise honed in the contact center to the rest of the enterprise.

    This includes:

    • Applications for mobile and social media outside the contact center
    • The role of process automation, advanced analytics, and content management
    • Why it's important to break down silos between business units


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