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Featured Speakers:
  • Sam Heiney,  Director of Communication Sales, Netop
  • Tiffani Montez,  Principal Analyst, Forrester Research, Inc.


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    A Bank Systems & Technology Webcast:

    Engaging Online Financial Services Customers – Best practices in implementing online chat

    Duration: 60 Minutes

    With the advent of Internet banking, financial institutions actively moved their customers online – a powerful change, but one that rendered them anonymous. The loss of personal relationships weakened customer retention, and as a result, institutions now strive to restore a human element online. In this webcast we will discuss the challenges inherent in online service and the opportunities to leverage technology to rebuild relationships with online customers. Online chat – particularly site-based video chat – offers an opportunity to engage customers at key service points, provide face-to-face service to high-touch accounts, and differentiate your online financial services.

    Join Bank Systems & Technology, Netop, and Forrester Research for a free one-hour webcast that explores how banks and credit unions are using online chat to improve conversions and online banking satisfaction. We will be discussing:

    • Trends in online customer retention rates
    • The benefits of proactive chat for customer acquisition
    • Successful deployments of video chat by banks and credit unions


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