Register Now

     First Name:
     Last Name:
     Title:
     Company:
     Address:
     Dept/BOX/ MS:
     City:
     State/Prov:
     Zip/Postal Code:
     Country:
     Email:
     Phone: - -
     Fax: - -
     Company URL:

 
What is your primary business activity within your organization?
 
Register Now
Featured Speakers:
 
  • Sam Heiney,  Director of Communication Sales, Netop
     
  • Tiffani Montez,  Principal Analyst, Forrester Research, Inc.

     

    Netop Privacy Policy

    Bookmark and Share

     
     
    A Bank Systems & Technology Webcast:

    Engaging Online Financial Services Customers – Best practices in implementing online chat

    Duration: 60 Minutes

    With the advent of Internet banking, financial institutions actively moved their customers online – a powerful change, but one that rendered them anonymous. The loss of personal relationships weakened customer retention, and as a result, institutions now strive to restore a human element online. In this webcast we will discuss the challenges inherent in online service and the opportunities to leverage technology to rebuild relationships with online customers. Online chat – particularly site-based video chat – offers an opportunity to engage customers at key service points, provide face-to-face service to high-touch accounts, and differentiate your online financial services.

    Join Bank Systems & Technology, Netop, and Forrester Research for a free one-hour webcast that explores how banks and credit unions are using online chat to improve conversions and online banking satisfaction. We will be discussing:

    • Trends in online customer retention rates
    • The benefits of proactive chat for customer acquisition
    • Successful deployments of video chat by banks and credit unions

     
     

    UBM Tech - 600 Community Drive, Manhasset, New York 11030 - Privacy Statement