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Featured Speakers:
  • Christine Barry,  Research Director, Aite Group
  • Jason Olson,  Product Manager – Deposit 24/7, WAUSAU

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    A Bank Systems & Technology Webcast:

    The Top 10 Best Practices for Serving Small-Business Customers

    Duration: 60 minutes

    As financial institutions search for revenue streams to replace fees lost to regulations, they are discovering that SMB customers offer a tantalizing opportunity. But attracting SMB customers remains a challenge for most financial institutions. If your institution is serious about retaining and winning small business customers, join us for this exclusive webinar that reveals the results of Aite Group's most recent survey on Small Business, conducted February - April 2012.

    As part of this study, Aite Group analyzed key bank strategies, current and planned product offerings, and recent bank announcements. These findings were then compared to key findings from Aite Group's August 2011 survey of 291 small-business owners to determine the top ten bank best practices for winning these customers. Learn how to leverage your RDC provider to help you target the SMB audience, explore strategies for overcoming the top obstacles to getting businesses to adopt RDC and discover how easy it can be to enjoy greater success in the SMB market.

    In this complimentary webinar you'll learn how to:

    • Increase your cross-selling abilities
    • Overcome the obstacles to getting small businesses to adopt RDC
    • Continue to broaden your product portfolio to meet the changing needs of small businesses
    • Enhance the usability of online platforms
    • Maintain a multichannel strategy
    • Leverage your RDC provider to help you target the SMB audience
    • Use social media to better connect with and serve customers
    • Implement a relationship-manager model
    • Think outside the box to create new value for customers
    • And more!


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