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Featured Speakers:
  • Anthony O'Donnell,  Executive Editor, Insurance & Technology
  • Ellen Carney,  Senior Analyst Serving Insurance eBusiness & Channel Strategy, Forrester Research
  • Craig Seebach,  Back-office Practice Director, Verint

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    An Insurance & Technology Webcast:

    Insurance Workforce Optimization: How To Work Smarter To Benefit Your Customers, Employees and the Bottom Line

    Duration: 60 minutes

    After years of being told to “do more with less,” many insurance companies are facing a stark reality: Although automation has helped enhance efficiency in some areas of their business, back-office processes and productivity remain a mystery—and the next frontier for realizing dramatic efficiency enhancements.

    In this one-hour Webcast, a panel of experts examines how workforce optimization software can help insurance companies gain valuable insight into what’s really going on in their back-office operations.  The panel will examine how this innovative technology can help insurers uncover inefficient workflows and costly mismatches among specific back-office tasks and employee skills and availability. Join Insurance & Technology Executive Editor Anthony O’Donnell; Ellen Carney, Senior Analyst, Insurance eBusiness and Channel Strategy, Forrester Research; and Craig Seebach, Back-office Practice Director, Verint® Systems as they discuss how workforce optimization can help you:

    • Gain unprecedented visibility into your back-office operations.
    • Deliver a superior customer experience and customer loyalty.
    • Enhance quality and compliance.
    • Reduce or eliminate tedious processes that contribute to staff turnover.
    • Drive down costs.

    Discover how workforce optimization can help your business be more productive by doing the right things well in a variety of insurance functions, including claims, enrollment, account management, billing and the contact center.


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