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Featured Speakers:
  • Jim DiPlacito,  VP Human Resources, Schurman Retail Group
  • Karen Bannan,  Contributing Editor, InformationWeek

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    An InformationWeek Webcast:

    The 'Legendary' Retail Associate

    Duration: 60 minutes

    Schurman Retail Group has exceptional customer service. In fact, it's "legendary." The company, which has several retail brands under its umbrella, including PAPYRUS, American Greetings and Carlton Cards in the U.S. and Canada, even goes so far as to iconize its best employees and stores on a "Legendary Wall" in its corporate office. Over the past nine months, Schurman Retail Group has not only overhauled its take on customer service, putting more responsibility into the hands of its retail employees, but also implemented an incentive plan for team members at all levels of the business.

    This combination — empowering employees and motivating them to succeed — is a smart combination for retail growth. According to a recent Harvard Business Review study, store retailers that spend the most time and money on compensation, training and onboarding report more sales per employee and per square foot than their competitors.

    In this webinar you will learn how Schurman Retail Group uses well-trained, well-compensated retail employees to support its growth objectives, as well as:

    • Why physical stores continue to be an important part of the overall retail strategy
    • How Schurman Retail Group assesses, attracts and recruits high-performing employees
    • How onboarding helps to reduce churn and create employees who are invested in the company and its customers
    • How retail employees help the organization differentiate itself
    • How automating human resources tasks can free up retail employees to do more customer-centric work


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