Engineering The Customer-Centric Insurance Enterprise
Duration: 60 Minutes
The consumerization of business has pointed the way to a relationship-oriented future for commerce, including insurance-related transactions. The rapidity and pervasiveness of public adoption of anytime-anywhere computing has also shown that insurers must take a holistic, architectural approach to customer-orientation and that piece-meal, point solution-oriented efforts will not result in competitive positioning in the marketplace. With the right design philosophy and the right technology, insurers can recast their processes to create a rewarding relationship between insurers and their customers, finding the right balance of automation and high-touch service, and creating an atmosphere of mutual benefit for all participants — while significantly increasing efficiency and productivity.
In this one-hour webcast, you will learn about the benefits of a unified solution for customer-centric insurance featuring: