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Featured Speakers:
  • Anthony O'Donnell,  Executive Editor, Insurance & Technology
  • Chad Hersh,  Partner, Novarica
  • Tom Harrington,  Director, Industry Principal – Insurance, Pegasystems Inc.

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    An Insurance & Technology Webcast:

    Engineering The Customer-Centric Insurance Enterprise

    Duration: 60 Minutes

    The consumerization of business has pointed the way to a relationship-oriented future for commerce, including insurance-related transactions. The rapidity and pervasiveness of public adoption of anytime-anywhere computing has also shown that insurers must take a holistic, architectural approach to customer-orientation and that piece-meal, point solution-oriented efforts will not result in competitive positioning in the marketplace. With the right design philosophy and the right technology, insurers can recast their processes to create a rewarding relationship between insurers and their customers, finding the right balance of automation and high-touch service, and creating an atmosphere of mutual benefit for all participants — while significantly increasing efficiency and productivity.

    In this one-hour webcast, you will learn about the benefits of a unified solution for customer-centric insurance featuring:

    • Unified customer view
    • Rules-driven processes
    • Enterprise case management
    • Real-time, adaptive analytics
    • Multichannel platform


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