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An InformationWeek and The Brainyard Webcast:

Top 7 Tips for Delivering Exceptional Online Experiences

Duration: 60 minutes

The Internet has fundamentally changed the way that customers discover & share information, buy goods & services, and connect with organizations & brands. In this new world, many organizations are struggling with how to match or even exceed the high expectations of their constantly connected customers.

In this session, we will share our top tips for delivering exceptional online experiences – gleaned from thousands of customer engagements. We will also share a few stories of customers that are delivering exceptional online experiences, leading to increased customer satisfaction and improved brand loyalty.


Featured Speakers

Nicole Carrier,
Program Director & Chief Strategist,
Web Experience Software,

Dan Makuch,
World Wide Technical
Marketing Manager,
IBM Web Experience Software


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