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Featured Speakers:
  • Nathan Golia,  Associate Editor, Insurance & Technology
  • Jeff Ballard,  Industry Solutions Manager, Industry Solutions Marketing, Kofax
  • Pat Turocy,  Principal Consultant , Doculabs
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    An Insurance & Technology Webcast:

    The Multichannel Imperative: How Smart Insurance Carriers are Turning Information Complexity into a Distinct Competitive Advantage

    Duration: 60 minutes

    In today’s static marketplace insurance carriers are increasingly focused on the customer engagement as the key driver for business growth.  Speeding core business processes and creating better customer experiences leads to greater customer loyalty and ultimately increased revenues. More and more, though, these customer engagements are incurring greater complexity and diversity. The variety of communication channels — mobile, e-mail, web, fax, voice, paper, etc – is rapidly expanding, as is the volume of information – both digital and non-digital.
    In this one-hour webcast, moderated by Insurance & Technology associate editor Nathan Golia and featuring Pat Durocy of Doculabs and Jeff Ballard of Kofax, you will learn how advanced information capture and case management capabilities enable insurers to address today’s evolving market demands and create better engagements throughout the customer lifecycle, including:

    • Claims response
    • Policy servicing
    • Customer acquisition


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