Building a Better Claims Experience: The Convergence of Mobile and Information Capture
Duration: 60 minutes
When it comes to gaining competitive advantage, insurers no longer are judged only by how efficient they are or how quickly they can process claims (although those capabilities continue to be essential). Building market share increasingly depends on an insurance company’s ability to provide an outstanding customer experience and enhance engagement with policyholders and distributors. This is particularly important in that ultimate insurance “moment of truth” – claims management, where the ability to create a more responsive, accurate and transparent claims experience for customers is a key differentiator.
Today, meeting these demands depends on the ability to capture and manage information that comes from a variety of sources and channels – including the mobile channel that is starting to dominate the ways customers, agents and claims adjusters are interacting with their insurance carriers. For example, mobile has been critical to insurers’ improved ability to respond quickly and accurately to catastrophes such as Superstorm Sandy.
Learn how your organization can seize competitive advantage by harnessing mobility to drive a better claims experience for customers, distributors and carriers at this free, one-hour webcast hosted by Insurance & Technology and Kofax. You’ll hear about the role mobile is playing in helping insurers to streamline and automate the ingestion of critical claims information, enabling teams to process more claims with existing staff levels as well as better manage the ebb and flow of claims processing levels.
Transforming claims, and the customer engagement via information capture.
Managing all types of claims documents (paper forms and records, faxes, emails, texts, Web downloads, etc.) from all types of channels, including mobile.
Driving revenue growth by generating higher levels of customer satisfaction, retention and word of mouth.
Reducing overhead and training costs, as well as costs of error correction.
Reducing human touchpoints to strengthen data accuracy, security and availability of claims and sensitive customer information.