IT Service Support Management: The Gartner Perspective
Duration: 60 minutes
If you've implemented IT Service Management or ITSM within your organization, then you already understand the value in a process-based infrastructure that delivers consistent service to employees, customers, and your business.
But the service management space is evolving, expanding beyond the narrow scope of IT to focus on the entire business. Today technicians need to understand the potential impact to all areas of the business and be able to deliver an appropriate solution quickly and efficiently. Many new ITSM technologies have entered the market, delivered via the cloud, on-premise or virtually. So how should you prepare for your future service management needs?
Join Jarod Greene, Senior Research Analyst at Gartner on Wednesday, May 1st for his forward perspective. Jarod is the principal analyst behind the Gartner ITSSM (IT Service Support Management) Magic Quadrant and is one of the foremost experts in this field. During the session Jarod will share:
The history of ITSSM and his perspective on future trends
What to consider when researching ITSSM options
The importance of supporting ITSSM programs with IT security