Register Now

     First Name:
     Last Name:
     Dept/BOX/ MS:
     Zip/Postal Code:
     Phone: - -
     Fax: - -
     Company URL:

What is your primary business activity within your organization?
Register Now
Featured Speakers:
  • Nathan Golia,  Associate Editor, Insurance & Technology
  • Mark Breading,  Partner, Strategy Meets Action
  • Jennifer Wilson,  Solutions Marketing Manager, Interactive Intelligence

    Interactive Intelligence Privacy Policy

    Bookmark and Share

    An Insurance & Technology Webcast:

    How Cloud Facilitates an Agile Contact Center

    Duration: 60 minutes

    Anytime, anywhere customer service expectations have upended many industries - and insurance is no exception. Policyholders expect to be able to reach out at any time, through any channel, and receive a high-quality experience, whether self-servicing contact information or looking to connect with a live agent to facilitate a purchase or a claim.

    In this webcast, you will learn how a cloud model for contact center software deployment can help deliver the experience your customers crave, through any channel. Called "communications-as-a-service" (CaaS), this software can help insurers:

    • More flexibly respond to a dynamic environment
    • Optimize workloads and skills
    • Manage the costs of technology infrastructure, and
    • Secure customer data

    Moderated by Insurance & Technology associate editor Nathan Golia and featuring Mark Breading of SMA and Jennifer Wilson of Interactive Intelligence, the presentation will elucidate these benefits and more for insurers interested in competing on great customer service.


    UBM Tech - 600 Community Drive, Manhasset, New York 11030 - Privacy Statement